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Shipping Policy

Most products can be shipped on Winona Concrete's own delivery trucks. Some items have the cost of delivery included in the price while others are delivered for a charge, based on the distance from our yard. Please contact our office to determine the appropriate delivery rate.

Precast concrete sections weighing in excess of 2500 kgs that are delivered to a jobsite on a WCP crane truck can be placed in their permanent position only if proper access is provided to a firm, flat, level and obstruction free area of sufficient size to accommodate our vehicle.  The centre of the placement location must be located directly to the rear of the crane truck and within 3 to 7 metres behind the vehicle.

Sections weighing less than 2500 kgs are not normally placed but simply off loaded for others to move into position.

Our delivery personnel / crane operators are instructed to refuse to attempt any operation that may involve a safety hazard or jeopardize our equipment.

Return/Exchange Policy 

Items may be returned for refund or exchange within 45 days, provided the item is in original condition* and was not a special order/ custom made unit. A copy of the receipt is required and a 10% restocking charge will apply to refunds. Items that are picked up by an Winona Concrete truck for refund will be charged additional delivery.

*Original condition means; not chipped, cut, cracked, covered in mud, dirt, mortar or anything else that would take away from its "like new" appearance.

Warranty Policy

Winona Concrete (WCP) warrants its manufactured products to be free of defects in material and workmanship, insofar as such products are of its own manufacture and are installed and used in accordance with our recommendations and/or installations guidelines.  This warranty shall be in effect for a period of one year from the date of shipment. Products supplied by WCP by manufactured by others will be warranted within the guidelines of the original manufacturers/supplier.

This limited warranty covers the repair or replacement, as WCP may elect, of defective products regarding which, upon discovery of the defect, the purchaser has given immediate written notice

This warranty does not apply to any product that has been subjected to abuse or misuse, or to a product that has been altered or modified by others in any where so as, in our judgement, to affect its dependability.

WCP's liability shall be limited to the repair or replacement of it's product, the cost of which shall not exceed the original purchase price of the product.

Privacy Policy

We at Winona Concrete & Pipe Products Ltd take customer privacy seriously. The trust placed in us by our customers in essential to our success.  We will not share your personal information with any outside companies and to not sell customer lists or information of any kind.